Gartner Positions Pitney Bowes in the Leaders Quadrant of the Magic Quadrant for Customer Communication Management Software
STAMFORD, Conn., January 31, 2017 - Pitney Bowes (NYSE:PBI), a global technology company that provides innovative products and solutions to power commerce, today announced that the company has been positioned once again by Gartner, Inc. in the “Leaders” quadrant of the January 2017 Gartner Magic Quadrant for Customer Communications Management Software.
The report recognizes Pitney Bowes for completeness of vision and ability to execute with its EngageOne Communications Suite, including its interactive and personalized EngageOne Video solution.
“Businesses across markets are undergoing significant digital transformations that will allow them to better engage and captivate consumers,” says Bob Guidotti, President of Software Solutions, Pitney Bowes. “Our EngageOne Communication Suite is enabling our clients to effectively and efficiently manage these customer interactions through modern channels that consumers prefer. We believe our position in the Leaders quadrant is a great testament to our dedication to providing solutions that will help businesses in every industry exceed their digital transformation goals.”
Gartner’s Magic Quadrant is a culmination of research in a specific market, offering a wide-angle view of the relative positions of the market’s competitors. Businesses recognized as “Leaders,” execute well against the current vision and are well-positioned for the future.
Pitney Bowes EngageOne Communication Suite is comprised of various applications and solutions that work together to create more engaging, more impactful customer communications. A recently added part of that is EngageOne Video, which is scalable solution that offers human-like communications to improve customer satisfaction, lower call center volumes, deliver higher customer retention rates, and improve a business’s bottom line. Whether it's reducing onboarding costs, deepening relationships, or retaining customers, EngageOne Video enables businesses to reduce operational expenses while also increasing cross-sell opportunities.
Clients such as The Bancorp, American Family Insurance, and Geoffrey Insurance are using EngageOne Video to educate clients about insurance coverage policies, inform end users of new investment options, and deliver relevant company information to prospective clients. In fact, Geoffrey Insurance was just awarded the Moneyfacts Consumer Award for Best Claims Service and was named the Car Insurance Provider of the Year for their use of EngageOne Video. In 2016, some clients reported substantial growth in sales of up to 79 percent, as well as millions in new lead generation since deploying EngageOne Video.
About Pitney Bowes
Pitney Bowes (NYSE: PBI), is a global technology company powering billions of transactions – physical and digital – in the connected and borderless world of commerce. Clients around the world, including 90 percent of the Fortune 500, rely on products, solutions and services from Pitney Bowes in the areas of customer information management, location intelligence, customer engagement, shipping, mailing, and global ecommerce. And with the innovative Pitney Bowes Commerce Cloud, clients can access the broad range of Pitney Bowes solutions, analytics, and APIs to drive commerce. For additional information visit Pitney Bowes, the Craftsmen of Commerce, at www.pitneybowes.com.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose