1st Guard

1st Guard is a leading specialty truck insurance firm providing physical damage and non-trucking liability insurance to leased owner operators and small fleet owners. With the responsibility of underwriting for more than 15,000 vehicles, the company needed an efficient way to streamline operations, reduce amounts of returned mail and provide excellent customer and claims services to policyholders.

As a result, 1st Guard turned to Pitney Bowes Software's Spectrum (TM) OnDemand software-as-a-service solution to provide accurate address validation, customer mapping capabilities and geolocational information for managing claims.  

With the responsibility of underwriting for over 15,000 vehicles, 1st Guard was seeking to improve the efficiency of its account servicing and claims processes.

With an abundance of returned mail, incomplete address data and no customer mapping capabilities, 1st Guard was looking to improve its use of geolocational data. Also with address-specific postal regulations and coding policies that differ from state-to-state, 1st Guard required a solution to help identify the appropriate tax jurisdiction requirements for its policies. With nationwide customers, the Company also wanted to enhance its ability to pinpoint address locations for better business decision making capabilities, and to establish a better process for validating, correcting and standardizing customer address data.

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