With 180,000 customer documents in production each year, FirstCare required a secure and efficient system for generating and archiving both digital and physical documents.

Because FirstCare offers government programs such as Medicaid, they required a document management system that could meet stringent federal healthcare requirements. Depending upon the program implemented, regulations call for strict privacy and security standards for all data, and very specific templates for ID cards, explanations of benefits, policies and other official notifications to members.

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