FAQs

FREQUENTLY ASKED QUESTIONS REGARDING THE VOLLY™ SERVICE

I understand that Pitney Bowes is now offering Volly™ a secure digital delivery service.  Can you tell me more? 

What is Volly™?

Think of it as a lifestyle offer that helps consumers save time and money, reduces clutter in their lives, and helps them get organized.  It’s a secure, spam-free, opt-in digital delivery service that will empower consumers to receive, view, organize and manage all household account statements, and more, including online bill pay from the multiple companies they do business with. 

How will the Volly™ secure digital delivery service work? 

The Volly™ secure digital delivery service electronically collects the various statements, catalogs and coupons sent to consumers by mailers and service providers who have signed up.  Consumers then access --via a secure single log-in --their Volly™ digital mailbox which essentially serves as a ‘dashboard’ so that all items can be easily viewed and managed by the user.

So does this mean that Pitney Bowes is exiting the physical mail business?

Absolutely not, we remain committed to physical mail and we continue to invest in hardware and software to support the physical mailstream.  Pitney Bowes is providing more choices to all of our constituents. We are continuing to expand our product and service offerings in an effort to complement our physical mail solutions with digital solutions, and hybrids, which combine physical and digital features to meet consumer demand and preferences. This effort is all about enabling businesses and consumers to achieve the flexibility they desire in how they manage their communications.

Why is Pitney Bowes doing this? Why has Pitney Bowes decided to offer the Volly™secure digital delivery service?

In this multi-channel world of communications, consumers are demanding an increasingly digital environment to manage their communications. Pitney Bowes is a company with years of innovation in both physical and digital communications; we have helped organizations integrate physical and digital communications so they could connect with consumers more efficiently and more effectively.   We are expanding the company’s Customer Communications Management (CCM) portfolio.  The Volly™ secure digital delivery service is a natural extension of our existing business -- we will capitalize on our legacy of innovation, and our expertise in traditional and hybrid mail to enable our customers to better communicate with their customers, using the mail channel they prefer.

The Volly™ secure digital delivery service will provide a secure, electronic alternative for mail delivery and help enable organizations to potentially realize significant cost savings, while ultimately empowering consumers with an opt-in, spam-free and automated organized view to help manage their various personal accounts.

What does this mean for high-volume mailers?

From the point of view of the mailers, many of whom are already Pitney Bowes customers, our system offers easy integration with their current process for creating and printing physical mail, but also offers secure digital delivery to the consumer at a fraction of the current cost of printing and sending physical mail.

What does this mean for consumers?

The Volly™ secure digital delivery service is available to consumers free of charge.  Unlike traditional email or the internet, the Volly™ environment is secure and spam-free. The consumer will opt-in to participate, and the only information they will receive will be from mailers who have likewise opted into the system.

The Volly™ secure digital delivery service will aggregate the currently splintered environment for electronic billing and payments. Using this service, consumers will now go to only one place to view and act upon their transaction mail.

What are the roll-out plans for this offering? 
 
While our long-term plan includes the availability of the Volly™ secure digital delivery service to customers and users around the globe, we’ll be launching this new service to major metro areas  in the U.S. in 2011.

What will consumers need to do to participate? 
 
When the service is made available to consumers in 2011, consumers will need to opt-in – via the Volly™ service website-- to participate.  Meanwhile, consumers can request to participate in the beta-test program at www.volly.com

What is the incentive for consumers to participate?

The primary incentive for consumers to use the Volly™ secure digital delivery service is convenience.  Consumers can receive their bills, statements, coupons, catalogs etc. electronically and have it aggregated and presented in one secure, dedicated place for ease of viewing and managing.

How will organizations opt-in to the Volly™ secure digital delivery service?

Organizations can enroll their communications (bills, statements, coupons, catalogs and other communications) by contacting the Volly sales team at vollysales@Pb.com or calling 203-351-6566.

Who pays for the service?  Consumers?  Retailers/Service Providers?

There is no charge for the Volly™ secure digital delivery service to consumers.  The Volly™ digital delivery service will be funded by retailers/service providers, who will ultimately benefit from reduced costs on printing, fulfillment, and postage by not having to send physical mail.
 

Consumers will be able to access the Volly™ secure digital delivery service through the iPad or iPhone. Does Pitney Bowes plan to release mobile or tablet applications or will consumers just be able to access the Volly™ service through the web browser on those devices?
All of our applications are native on the device.  We have demonstrated the Volly™ service native on the iPhone and the iPad as a dedicated application - not through a web browser. 
 
What is the API strategy that Pitney Bowes has in mind for the Volly™ digital delivery service?
We have developed an appliance strategy to facilitate integration of high volume transaction mailers into the Volly™ secure digital delivery service.  However, as we move downmarket and enable our 1.1 million small business customers access to the Volly™ service, we will be publishing APIs as well as establishing a developer community.

How is the Volly™secure  digital delivery service better than other current offerings?

Here are a few important things to remember:

• Unlike traditional email or the internet, the Volly™ digital delivery service is secure and spam-free. The consumer will opt-in to participate, and the only information they will receive will be from mailers who have likewise opted into the service.

• The Volly™ secure digital delivery service will aggregate the currently splintered environment for electronic billing and payments. Using the Volly™ service, consumers will only need to go to one website to see and act upon all their transaction mail.

• The brands at the front and center of the Volly™ secure digital delivery service will be the ones that the consumer is already familiar with. Each mailer will create a unique, branded experience for the consumer through the Volly™ service, with it serving as the platform on which these familiar communications take place.

• From the point of view of the mailers, many of whom are already Pitney Bowes customers, our system offers easy integration with their current process for creating and printing physical mail, but also offers secure digital delivery to the consumer at a fraction of the current cost of printing and sending physical mail.

What does the Volly name signify?

As a mutually managed service between mailers and consumers, the name Volly reflects the back-and-forth action between players.  Any way you look at it, Volly represents a clear advantage for all players.

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