Bibliotheca Expands U.S. Service and Support with Pitney Bowes
Nationwide Service Coverage Augments Capabilities for Serving Library RFID Customers
HUNTSVILLE, Ala., August 25, 2010 - Bibliotheca Inc., open radio frequency identification (RFID) solutions partner of choice to over 1,000 library locations worldwide, today announced a collaboration with Pitney Bowes Inc. (NYSE: PBI) to expand the company’s geographical coverage and expert resources for serving library customers throughout the U.S. Providing coverage in every zip code nationwide, Pitney Bowes’s high-tech customer service professionals will be trained and certified by Bibliotheca to provide installation, on-site repair and maintenance, and technical support to Bibliotheca’s growing RFID customer base.
According to Lamar Jackson, Bibliotheca president and CEO, “A key part of Bibliotheca’s phenomenal growth in the U.S. over the past two years has been our commitment to service and support after the sale. By collaborating with Pitney Bowes, a company synonymous with outstanding technology and customer service, we are expanding our current capabilities. As a result, Bibliotheca will leverage Pitney Bowes’s existing service and support infrastructure to bring their extensive geographical coverage and outstanding technical resources to bear for our library customers.”
“Bibliotheca is a highly regarded innovator in radio frequency identification (RFID) solutions for libraries worldwide,” said Joanne Boyd, vice president, business development, multi-vendor services for Pitney Bowes. “We are delighted to be collaborating with Bibliotheca to provide their U.S. customers with nationwide service for the installation, and on-site repair and maintenance of their RFID library automation equipment.”
Pitney Bowes is a leading provider of services for printers, copiers, multi-function devices, scanners, shredders, PCs and workstations, mailstream solutions and kiosk devices. Consisting of 1,200 A+ certified specialists, Pitney Bowes Multi-Vendor Services offers a full range of product life cycle services including on-site maintenance services, installations, managed asset deployment and professional service.
About Pitney Bowes Inc.
Celebrating its 90th year of innovation, Pitney Bowes provides software, hardware and services that integrate physical and digital communications channels. Long known for making its customers more productive, Pitney Bowes is increasingly helping other companies grow their business. Pitney Bowes is a $5.6 billion company and employs 33,000 worldwide. Pitney Bowes: Every connection is a new opportunity™. www.pb.com
About Bibliotheca Inc.
With global headquarters in Switzerland and operations in the Americas and Asia-Pacific, Bibliotheca Inc. is the second-largest global provider of practical, scalable RFID solutions. Based on renowned BiblioChip technology, our RFID solutions offer unparalleled integration with ILS systems for optimal staff efficiency as well as easy-to-use, intuitive user interfaces for both patrons and staff – all with the backing of an international company that offers true global customer service and support. Call 1-800-892-5971 or visit www.bibliotheca-rfid.com for more details.
© 2010 Bibliotheca Inc. All rights reserved. Other brands and product names are trademarks of their respective owners.
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