Pitney Bowes Business Insight Debuts PERFORM.360 for Financial Institutions at BAI Retail Delivery Conference 2009

TROY, N.Y., November 05, 2009 - Pitney Bowes Business Insight (PBBI), the leading global provider of location and communication intelligence solutions, today unveiled PERFORM.360™, an integrated portfolio of applications that blends branch network design, performance analytics and sales management tools to help financial services institutions maximize market coverage, visualize opportunities and optimize sales resource deployment. PBBI will demonstrate PERFORM.360 at booth #1028 during the BAI Retail Delivery Conference, taking place in Boston on November 3-5, 2009.

“Like many financial institutions, we rely on predictive analytic tools to give us an advantage over our competition,” said Kate Stackhouse, SVP and Director of Sales Integration at First Citizens Bank. “We are particularly excited about Pitney Bowes Business Insight’s PERFORM.360 because it was designed to empower banks like us to better understand and provide service to our customers and prospects, to be more agile in responding to market changes, and ultimately, to improve our branch sales performance—the end goal of all banks.”

Based on elite benchmarking, analysis and delivery optimization capabilities, Pitney Bowes Business Insight gives financial institutions the tools to enhance customer interactions across multiple channels to them help acquire, develop, service and retain their best customers.

At the branch level, for example, financial institutions need to make branches conveniently accessible to customers, understand customer needs, and appropriately staff branch locations to best serve their customers. PERFORM.360 determines the true market potential of each location and advises banks on how to set more accurate, attainable goals. Using PBBI insight, banks can repeatedly recreate successful business with optimum branch staffing, locations and services.

By tailoring the PERFORM.360 toolset to its specific needs, each institution can make a variety of intelligent decisions about growth, retraction or re-investment in its branch network and services. Sophisticated reporting capabilities allow management teams to easily identify best to worst performing branches. Financial services institutions can easily access PERFORM.360 via a web-enabled portal. Its components include:

  • Local Knowledge—Provides a complete view of each branch’s customer base, trade area characteristics, competition and performance metrics. This module drives sales by significantly improving banks’ understanding of the unique opportunities and competitive environment around each branch.
  • Network Analysis—Provides easy access to hundreds of branch and trade area characteristics through standard and customer reporting and graphing tools.
  • Sales Assessment and Goal Setting—Establishes objectives that are specific, measurable and attainable—driven by PBBI's extensive understanding of consumer behavior.

“Financial institutions face a specific set of opportunities and unique environmental challenges at each branch,” said Bill Simmons, Director of the Financial Services Practice for the Pitney Bowes Business Insight Strategy & Analytics Portfolio. “To help focus branch management attention on accurate performance goals, we designed PERFORM.360 based on years of experience in benchmarking performance across thousands of branches and analyzing millions of customer account behaviors. Financial services industry analysts can maximize branch performance by determining potential, allocating appropriate resource levels and goals, ranking performance on key metrics and empowering sales staff with pertinent market information.”

Pitney Bowes Business Insight’s PERFORM.360 is available immediately. Pricing is contingent on the scope of custom predictive analytic services required. For more information, please visit: http://go.pbinsight.com/NPM. Read the company’s Strategy & Analytics blog here: http://analytics.pbbiblogs.com/.

About Pitney Bowes Business Insight

Pitney Bowes Business Insight (PBBI), a division of Pitney Bowes Software Inc., provides a unique combination of location and communication intelligence software, data and services that enable organizations to make more informed decisions about customers, competition and market expansion. Pitney Bowes Software is a wholly-owned subsidiary of Pitney Bowes Inc. (NYSE – PBI). With the industry’s most comprehensive set of solutions for maximizing the value of customer data, PBBI provides the tools required to more effectively locate, connect and communicate with customers in today’s global markets. Leading organizations rely on PBBI solutions to increase the accuracy and effectiveness of customer information delivery and drive profitable growth. Visit www.pbbusinessinsight.com and www.pb.com for more information.

Of Note

This press release contains forward-looking statements involving risks and uncertainties. Any statement not a statement of historical fact is a forward-looking statement, including without limitation statements concerning demand for and benefits of Pitney Bowes Business Insight products and integration of its products with existing solutions. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including those factors contained in the Pitney Bowes Inc. 10-k statements filed with the Securities and Exchange Commission under the heading “Risk Factors.” Pitney Bowes Business Insight takes no responsibility to update any forward-looking statements.