Pitney Bowes Customer Service Leaders to Speak at Field Service Conference April 7-10 in Tucson
STAMFORD, Conn., March 31, 2008 - Pitney Bowes Inc. (NYSE: PBI) has two featured speakers at Field Service 2008, April 7–10 in Tucson, Arizona. Ivin Smith, Vice President Customer Service and Worldwide Technical Support, Document Messaging Technologies and Rudy Chang, Vice President of Global Online Solutions.
Ivin Smith will deliver a presentation titled “Service Support Optimization – The Ten Golden Rules Revisited.” The session, scheduled for 11:35 am on Tuesday, April 8, explains how to leverage people, processes and technology to maximize productivity and increase customer satisfaction. Rudy Chang will cover “Enabling the Transformation of the Call Center” during his presentation at 9:00 am on Monday, April 7.
“Service excellence requires continuous improvement,” said Smith. “At Pitney Bowes Document Messaging Technologies we continually measure our service performance and monitor customer feedback to ensure the level of service we provide consistently exceeds expectations. As a result, we have driven our customer satisfaction and loyalty numbers to new heights.”
Field Service 2008 is organized by Worldwide Business Research, LLC and takes place at the Hotel La Paloma in Tucson.
About Pitney Bowes
Pitney Bowes is a mailstream technology company that helps organizations manage the flow of information, mail, documents and packages. Our 35,000 employees deliver technology, service and innovation to more than two million customers worldwide. The company was founded in 1920 and annual revenues now total $6.1 billion. More information is available at www.pb.com.