Pitney Bowes' Group 1 Software Provides Customer Communication Management (CCM) Software Solution for City of Phoenix
LANHAM, Md., April 23, 2007 - Group 1 Software, Inc., a Pitney Bowes Company (NYSE:PBI), today announced that the City of Phoenix, the fifth largest city in the United States, has selected its Customer Communication Management (CCM) software technology to generate documents and enhance access to account information through multiple customer touch-points for its Water Services and Public Works Departments.
The selection was part of a larger Oracle® Utilities Customer Care and Billing and Oracle Utilities Mobile Workforce Management solution, provided by Oracle – a member of Group 1 Software’s G-Force™ Alliance Program. Group 1 Software is also a member of the Oracle PartnerNetwork.
The Group 1 Software technology enables Customer Service Representatives to execute address validation and postal certification in a batch and/or real-time environment as data is being entered into customer care and billing systems. Additionally, one-touch technology allows a CSR to retrieve and view historical documents previously archived.
“Group 1 Software’s CCM solutions enable utilities, and other organizations, to better connect with their customers, whether through the mail, electronically, or any other touch-point,” said Christopher Baker, president of Group 1 Software. “Incorporating this technology as part of Oracle’s larger customer information system solution enables us to bring additional value to the City of Phoenix, and we look forward to similar partnerships in the future.”
Group 1 Software’s CCM technology provides a powerfully flexible set of software solutions that empowers its clients to produce, personalize, and present intelligent communications across all channels. For the City of Phoenix, Group 1 Software’s solution included: DOC1®, for the composition of bills, letters, and work order notices; CODE-1 Plus® for address validation and postal certification, standardization, and correction; and, e2™ for reliable document archiving, management, and electronic presentment.
About the Oracle PartnerNetwork
Oracle PartnerNetwork is a global business network of more than 19,000 companies who deliver innovative software solutions based on Oracle software. Through access to Oracle’s premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today’s global economy. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world's largest enterprise software company. Partners who are able to demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle qualify for the Oracle Certified Partner levels. http://oraclepartnernetwork.oracle.com
About the G-Force Alliance
Group 1 Software’s G-Force Alliance Program is a business-building marketing initiative for strategic partners that add value to Group 1's CCM solutions. As the industry leader in CCM, Group 1 Software attracts the world's leading software and service companies as partners. Group 1 Software's global G-Force partners include Accenture, Claritas, CNSI, IBM, Mavent, Microsoft, Oracle, SAP, Taxware, and Xerox, among others.
About Group 1 Software
Group 1 Software (www.g1.com) turns data into results, providing innovative software solutions that enable our clients to better understand and connect with their millions of customers, prospects, and partners. Group 1 Software helps over 3,000 organizations maximize the value of customer data to improve profitability, increase effectiveness, and strengthen customer relationships, through consolidating, cleansing and enriching corporate data, and generating personalized business documents for multi-channel delivery, customer care and efficient business processing. Our comprehensive Customer Communications Management (CCM) solutions span from database to delivery, adding value to every aspect of communication and allowing clients to integrate intelligence throughout their mailstream. As part of Pitney Bowes (NYSE: PBI), a $5.6 billion company, Group 1 Software’s solutions are utilized by leaders in the insurance, financial services/banking, GIS/mapping, government, mail services, retail, telecommunications, utility, and other industries, including Entergy, ING, L.L. Bean, MapQuest, Microsoft, Safeco Insurance, Wal-Mart and Wells Fargo.
G-Force, DOC1, CODE-1 Plus, e2, Group 1, Group 1 Software, and the Group 1 logo are trademarks or registered trademarks of Group 1 Software, Inc. Pitney Bowes and the Pitney Bowes Process Bar Design are trademarks or registered trademarks of Pitney Bowes, Inc. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. All other brand names and trademarks are the property of their respective owners.