Pitney Bowes Group 1 Software Teams with Oracle to Help the City of Winnipeg Streamline its Billing Operations
LANHAM, Md., March 18, 2008 - Pitney Bowes Group 1 Software, a member of Oracle PartnerNetwork, and Oracle today announced that they have entered into an agreement with the City of Winnipeg to create more reader-friendly utility documents. The new documents and bill redesign will help reduce customer phone calls, increase operational efficiency, and improve overall customer satisfaction. The system also includes address validation for Canada. This functionality enables the city’s customer service organization to verify an address at the point of original data entry into Oracle® Utilities Customer Care and Billing. In addition, the Group 1 Software system ensures the City of Winnipeg will receive the postal discounts offered by Canada Post.
The City of Winnipeg chose both Group 1 Software’s DOC 1® Designer and Generate document composition and design solutions, along with Oracle Utilities Customer Care and Billing, a leading customer information system for Tier 1 utilities, to produce more comprehensible documents for utility services. The combined solution has simplified and automated the billing and document composition process for the city.
“With the combined solutions from Oracle and Group 1 Software, Winnipeg’s Water and Waste Department can cleanse and validate all address elements when generating customer documents and invoices,” said City of Winnipeg’s CISS Manager Derek Osborne. “These solutions improve the quality of our address match search capabilities, and consequently enhance customer service and increase efficiencies."
Oracle Utilities Customer Care and Billing system manages rating and billing systems for customers, while also undertaking associated functions like payment processing, collections, field service and meter management. The product will be used by the City of Winnipeg to calculate a customer’s bills. The billing data will then be sent to Group 1 Software’s DOC 1 Designer and Generate solutions to create bills, letters, notices and various other utilities documents in a customer-friendly and easy-to-read format. These solutions working together will help the City of Winnipeg maximize revenue, create cost efficiencies and more quickly respond to market change.
“Oracle Utilities Customer Care and Billing will operate as the centerpiece of the City of Winnipeg’s billing applications for its utility services,” said Linda Jackman, vice president of product management, Oracle Utilities. “The combined solutions will provide Winnipeg’s utilities unmatched flexibility and scalability, and enable these services to easily execute real-time addresses validation and automate mailstream sortation, resulting in higher postal discounts under SERP regulations.”
“The combined Group 1 and Oracle solutions will enable the City of Winnipeg to integrate the most current postal rates and requirements with their mail batch processing to earn the highest postal discounts,” said David Kudlata, Group 1 Software Alliance Director. “Through our relationship with Oracle, Group 1 is empowering organizations like the City of Winnipeg with streamlined billing and document composition processes that drive improved efficiencies across the entire enterprise.”
About Group 1 Software, Inc.
Group 1 Software, Inc. (www.g1.com), part of Pitney Bowes, Inc. (NYSE:PBI), turns data into results, providing innovative software solutions that enable our clients to better understand and connect with their millions of customers, prospects, and partners. Pitney Bowes Group 1 Software helps over 3,000 organizations maximize the value of customer data to improve profitability, increase effectiveness, and strengthen customer relationships, through consolidating, cleansing and enriching corporate data, and generating personalized business documents for multi-channel delivery, customer care and efficient business processing. Our comprehensive Customer Data Management (CDM) & Customer Communication Management (CCM) solutions span from database to delivery, adding value to every aspect of communication and allowing clients to integrate intelligence throughout their mail stream. As part of Pitney Bowes (NYSE: PBI), a $6.1 billion company, Pitney Bowes Group 1 Software’s solutions are utilized by leaders in the insurance, financial services/banking, GIS/mapping, government, mail services, retail, telecommunications, utility, and other industries, including Entergy, ING, L.L. Bean, MapQuest, Microsoft, Safeco Insurance, Wal-Mart and Wells Fargo.
e2, DOC1, Group 1, Group 1 Software, and the Group 1 logo are trademarks or registered trademarks of Group 1 Software, Inc. Pitney Bowes, and the Pitney Bowes Process Bar Design are trademarks or registered trademarks of Pitney Bowes, Inc. All other brand names and trademarks are the property of their respective owners.
This press release contains forward-looking statements that involve risks and uncertainties. For this purpose, any statement that is not a statement of historical fact is a forward-looking statement, including without limitation statements concerning market demand for Group 1 Software's products and solutions, the potential benefits of Group 1's software to customers, and the integration of Group 1's software offerings with existing solutions. Factors that may cause these statements not to be true or to differ materially from the manner in which they are presented include potential difficulties related to third party integration of Group 1's software, market acceptance of Group 1's offerings, decreased spending by customers or potential customers on technology solutions and the impact of economic trends that affect generally the market for Group 1's software and other product offerings. Group 1 takes no responsibility to update any forward-looking statements.