Pitney Bowes Leader of Worldwide Service Organization to Showcase High-Value Customer Service Strategies at Field Service Conference April 23-26
STAMFORD, Conn., April 17, 2007 - Pitney Bowes Inc. (NYSE: PBI) today announced Ivin Smith, Vice President Customer Service and Worldwide Technical Support, Document Messaging Technologies, will present at this year’s Field Service Conference. The event will be held from April 23-26 at the JW Marriott Hotel in Las Vegas, NV.
The Field Service 2007 Conference, organized by Worldwide Business Research, LLC is entitled “Establishing A World Class Customer Culture” and key topics include the future of service, delivering consistent global delivery, organizations/vendor relationships, effectively managing third-party service, growing business through service activities and creating a world-class customer service culture.
Smith will deliver a presentation titled “Transforming Your Service Organization to Exceed Increased Customer Requirements.” The session, scheduled for 2:00 pm on April 25, will detail how the ever increasing customer expectations for excellent service can affect an organization in a number of areas. Smith will also participate in a panel discussion entitled “Applying Global Lessons Learned To Your Domestic Operation” at 9:35 am on April 25.
“Excellent customer service is one of the most powerful marketing tools available,” said Smith. “Customer Care Management blends all touch points for a 360 degree view of the relationship.”
About Pitney Bowes: Pitney Bowes provides the world’s most comprehensive suite of mailstream software, hardware, services and solutions to help companies manage their flow of mail, documents and packages to improve communication. Pitney Bowes, with $5.7 billion in annual revenue, takes an all-inclusive view of its customers’ operations, helping organizations of all sizes enjoy the competitive advantage that comes from an optimized mailstream. The company’s 87 years of technological leadership have produced many major mailstream innovations, and it is consistently on the Intellectual Property Owners Association’s list of top U.S. patent holders. With approximately 35,000 employees worldwide, Pitney Bowes serves more than 2 million businesses through direct and dealer operations. More information about the company can be found at www.pb.com.