NEW ORLEANS, June 14, 2012 - Pitney Bowes Software, a global leader in customer data, analytics and communications management, today announced the winners of the 2012 Meridian Awards at the Insights 12 User Conference in New Orleans. The Pitney Bowes Software Meridian Awards program recognizes companies that have demonstrated the most innovative applications of Pitney Bowes Software solutions and technology to increase the value of customer communications, deliver operational efficiencies and build lifetime customer value.
“Each, year we recognize outstanding companies for their innovative and creative use of Pitney Bowes Software’s technologies, and each year the challenge of picking the best becomes more of a challenge for us,” said John O’Hara, President, Pitney Bowes Software. “It is such a pleasure to see some of the amazing ways that companies are using our software to build strong, long-lasting relationships with their customers.”
The winners are:
- Organizational Impact: Schwan’s Home Service, Inc., United States
Schwan's Home Service, Inc. is a home delivery business that has over 400 sales and distribution channels in the United States running over 2,500 routes daily while managing 95,000+ new customer requests per month via the web, phone, and at the door interactions. Schwan's Home Service sought to eliminate thousands of duplicate customer records which were hampering their customer service efforts and causing delivery delays. By implementing Spectrum™ Technology Platform, the business was able to standardize and merge new and existing customer's records using an advanced customer matching algorithm. The software enables Schwan's Home Service to implement the same matching algorithm across its various customer touch points effectively and efficiently to improve customer satisfaction and reduce the cost to serve their customers.
Runner up: Comcast, United States
- Technical Achievement: City of Vancouver, Canada
Vancouver is the eighth largest city in Canada with a population of approximately 600,000. It covers 114.7 sq. km (44.3 sq. miles), and is part of Metro Vancouver, the third largest metropolitan area in Canada, with a population of 2.1 million. The City of Vancouver uses both Pitney Bowes Software and Autodesk applications extensively for creating and sharing 2D to 3D work flows, districtation, and other geographical analyses. To date, Autodesk products have been used primarily for the design and maintenance of infrastructure and 3D modeling and visualization, while Pitney Bowes Software's MapInfo Professional has been used for analysis on urban planning projects. The City has incrementally, and organically, developed workflows using these products over the years.
Runner up: Regions Financial, United States
- Unique and Unusual: Victoria Police, Australia
Victoria Police is the primary law enforcement agency of Victoria, Australia. With more than 12,000 sworn members plus 3,000 civilian staff, it polices a population of over 5.5 million. Victoria Police makes use of Pitney Bowes GIS software applications for analyzing crime statistics, to identify emerging issues and ultimately reduce crime. In particular, MapInfo Professional has become an integral tool for crime analysis, with over 700 installations of MapInfo Pro available throughout the organization.
Runner up – Loyalty NZ, New Zealand
- People’s Choice: Toronto Police Service, Canada
The Toronto Police Service is the largest municipal police agency in Canada with approx. 5700 sworn members and 2500 civilian personnel. They receive over 1.9 million calls for service each year. In 2008 Pitney Bowes developed and implemented a suite of spatial products for the Toronto Police Service (TPS). Since the TPS had already invested in a comprehensive Pitney Bowes GIS platform, they were able to quickly develop an interactive web environment to monitor incidents of sex offences as well as a mapping portal to assist investigators in quickly viewing locations where sexual predators and other high-risk offenders reside. As of early 2012, using the Toronto Police Intranet System, the Sex Crimes Unit webpage now includes a Maps & Stats page providing information to investigators, analysts, and front line officers with city wide incident and offender data.
Runner up: Cobourg Police Service, Canada
Judges for the awards in customer innovation were made up of a cross-section of Pitney Bowes Software executives and industry experts.
About Pitney Bowes Software
Pitney Bowes Software provides multichannel solutions that leverage data to create relevant dialogue between organizations and their customers. These solutions enable lifetime customer relationships by integrating data management, location intelligence, sophisticated predictive analytics, rules-based decision making and cross-channel customer interaction management to increase the value of every customer communication while also delivering operational efficiencies.
Pitney Bowes Software is a wholly-owned subsidiary of Pitney Bowes Inc. (NYSE:PBI), a customer communications management technology leader. For more information, please visit www.pbinsight.com and www.pb.com.