STAMFORD, Conn., July 15, 2010 - Pitney Bowes Inc. (NYSE: PBI) today announced that Revenue Cycle Partners (RCP), a leading business process outsource (BPO) provider for hospitals and healthcare systems nationwide, has chosen Pitney Bowes for customized mailing solutions to further deliver world-class BPO services to its hospital client base while helping to ensure the highest level of healthcare privacy compliance.
Under current law, personal medical information, including itemized statements, billing information and other protected healthcare information, must be accurately and securely mailed to its intended recipient. Historically, this is a labor-intensive process that can be susceptible to human error.
Working directly with RCP’s team of compliance and technology experts, Pitney Bowes developed a customized solution for RCP that will help them improve efficiencies and accuracy with mailing sensitive medical data to patients. This customized offering includes a Pitney Bowes tabletop inserting system and document management software that uses digital, optical and physical checks to help ensure mailing accuracy. Barcode readers and page counters scan, validate and audit each page of every document before it is securely placed in an addressed matching envelope. If the page count, packet weight, barcode or destination address of any document does not precisely match, the system will stop and a manual audit is performed by RCP.
RCP will utilize the customized solution to help provide hospitals with extremely high levels of compliance with the federal Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health Act (HITECH). The solution will also help RCP increase its ability to resolve patient accounts faster and more effectively while remaining fully HIPAA compliant.
“Historically, many hospitals and their business partners have been challenged by time consuming and labor intensive processes to maintain strict and rigid compliance with HIPAA regulations. When we learned about Pitney Bowes’s ability to develop customized mailing solutions for its clients, we asked to collaborate on a solution that would leverage Pitney Bowes’s best-of-breed hardware, software and technology with our knowledge of HIPAA Compliance,” said Scott Morgan, CEO and founder of Revenue Cycle Partners.
“Document management and mailing accuracy play an important role in safeguarding patient information, sending itemized statements and keeping medical records confidential,” said Shawn Uleske, vice president of customer segment marketing, U.S. Mailing for Pitney Bowes. “Pitney Bowes is delighted to be delivering a customized solution to Revenue Cycle Partners that will allow them to process a wide variety of document types and sizes on behalf of their hospital customers, while helping to ensure mailing accuracy.”
Additional key benefits of RCP’s comprehensive offering to hospitals include:
About Pitney Bowes:
Celebrating its 90th year of innovation, Pitney Bowes provides software, hardware and services that integrate physical and digital communications channels. Long known for making its customers more productive, Pitney Bowes is increasingly helping other companies grow their business. Pitney Bowes is a $5.6 billion company and employs 33,000 worldwide. Pitney Bowes: Every connection is a new opportunity™. www.pb.com
About Revenue Cycle Partners:
Revenue Cycle Partners is the leading Business Process Outsource Provider for hospitals and healthcare organizations in the United States, providing significantly better portfolio performance at a lower total cost than most hospitals can achieve on their own. Managing over 12 million accounts for 67 hospitals, RCP has the experience necessary to help hospitals of all types and sizes increase cash-flow, reduce days in A/R, and improve their balance sheet while advancing a hospital’s “total patient experience”. To learn more about RCP visit www.revenuecyclepartners.com.