LANHAM, Md., January 29, 2007 - Group 1 Software, Inc., a Pitney Bowes Company (NYSE:PBI), today introduced its Claims Correspondence solution for property and casualty insurance companies, providing a bundled software solution to improve the accuracy and integrity of customer claims data, and eliminate inefficient manual processes and costs associated with the claims management process.
Group 1 Software’s Claims Correspondence solution leverages its industry-leading address validation, geocoding, document composition, and document management technology to deliver an automated, end-to-end solution for validating and enriching claims data, generating real-time, standardized claims correspondence, storing and retrieving correspondence for customer service and compliance, and sorting printed documents for maximum postage discounts.
“Claims handling represents one of the most important interactions between an insurance carrier and its policyholders – one that can literally make or break the customer relationship,” said Bill Sinn, director of Solutions Marketing, Insurance Practice for Group 1 Software. “Leveraging Group 1 Software’s proven software technology to improve the accuracy and timeliness of claims correspondence can go a long way toward improving customer satisfaction with the claims handling process, as well as generating significant cost savings and operational efficiencies through the elimination of manual processes.”
Among other benefits, the Claims Correspondence solution can identify the closest agent or adjuster or other geographic element relative to a claimant address, and enable users to quickly create a customized document in real-time via the web. The solution is scalable to support thousands of users across an enterprise, and provides seamless integration with existing technologies and legacy systems.
“We have witnessed a dramatic impact on the quality and control of claims correspondence with our solution,” said Kurt Jackson, vice president of Group 1 Software’s Insurance Practice. “One of our customers had more than 1,200 individual letter templates that were being used by claims staff. We were able to create a managed environment that enabled them to reduce that number by 42 percent, streamline the document creation process, and create more effective and consistent communications across the enterprise.”
About Group 1 Software
Group 1 Software (www.g1.com) turns data into results, providing innovative software solutions that enable our clients to better understand and connect with their millions of customers, prospects, and partners. Group 1 Software helps over 3,000 organizations maximize the value of customer data to improve profitability, increase effectiveness, and strengthen customer relationships, through consolidating, cleansing and enriching corporate data, and generating personalized business documents for multi-channel delivery, customer care and efficient business processing. Our comprehensive Customer Communications Management (CCM) solutions span from database to delivery, adding value to every aspect of communication and allowing clients to integrate intelligence throughout their mailstream. As part of Pitney Bowes (NYSE:PBI), a $5.6 billion company, Group 1 Software’s solutions are utilized by leaders in the insurance, financial services/banking, GIS/mapping, government, mail services, retail, telecommunications, utility, and other industries, including Entergy, ING, L.L. Bean, MapQuest, Microsoft, Safeco Insurance, Wal-Mart and Wells Fargo.
Group 1, Group 1 Software, and the Group 1 logo are trademarks or registered trademarks of Group 1 Software, Inc. Pitney Bowes and the Pitney Bowes Process Bar Design are trademarks or registered trademarks of Pitney Bowes, Inc. All other brand names and trademarks are the property of their respective owners.