LANHAM, Md., April 30, 2008 - Pitney Bowes Group 1 Software today introduced the newest version of its e2™ Account Management Suite, which enables consumers and businesses to more efficiently self-service all aspects of their accounts. The e2™ Account Management Suite Version 5.4 empowers developers and third-party integrators to more quickly and cost effectively build personalized customer self-service portals that drastically improve the overall user experience.
The e2™ Account Management Suite offers advanced online functionality for a wide range of business needs – including bill presentment, turnkey e-billing and advanced integrated account management (AM) for both business-to-consumer and business-to-business applications. With the e2™ Suite, consumers and businesses can more efficiently manage all aspects of their account with self-service real-time account status, automated dispute management, global reporting and analytics and flexible payment options. Companies can accelerate payments, better predict cash flow, reduce overall billing costs and build customer loyalty.
With the advances in web technology and the open standards of Struts 2, EJB3.0, AJAX and JPA, the new edition of e2™ AM Suite frees developers and third-party integrators of the usual constraints of proprietary software, commonly found in Web self-service solutions. This results in faster development and deployment, reduced personalization costs, reduced developer training, as well as easy maintenance and quicker upgrades to new functionality.
“Businesses are rapidly implementing self-service global portals to provide differentiated, value-added account management offerings for their consumer and corporate customers,” said Pitney Bowes Product Manager Rich Grossweiler. “By enabling developers to utilize its standards-based technology, the newest version of the e2™ AM Suite allows organizations to more quickly roll out new online account management services that re-engineer their business processes and customer service delivery.”
Telecommunication companies can easily build sophisticated residential, small business, wholesale and large enterprise e-billing/AM solutions with the e2™ Suite. Healthcare insurance companies can reduce costs and better serve employer groups and consumers by implementing e2™ EBPP/EIPP solutions. The e2™ Suite also helps businesses expedite corporate credit card billing and dispute processing.
The e2™ Account Management Suite v5.4 empowers organizations to:
- Increase Cash Flow – businesses can use this solution to reduce days sales outstanding (DSO) and collect payments faster and more efficiently, as well as conduct cash forecasting via its real-time reporting and analysis tools.
- Save Significant Costs – by utilizing its analytic and self-service tools, businesses minimize time spent and reduce costs on adjusting invoices and processing payments.
- Improve Call Center Efficiency – through its intuitive, automated user interface, enterprises’ call center representatives can quickly resolve transaction disputes and reconcile complex invoices, increasing profits, while reducing costs.
About Pitney Bowes Group 1 Software, Inc.
Pitney Bowes Group 1 Software, part of Pitney Bowes, Inc. (NYSE:PBI), provides innovative software solutions that help more than 3,000 organizations maximize the value of customer data to improve profitability, increase effectiveness, strengthen customer relationships and streamline mailroom operations. Its comprehensive Customer Data Management (CDM), Customer Communication Management (CCM), and Mailing Efficiency solutions span from database to delivery, adding value to every aspect of communication. Industry leaders - Entergy, ING, L.L. Bean, MapQuest, Microsoft, Safeco Insurance, Wal-Mart and Wells Fargo - rely on the company's solutions. Visit www.g1.com and www.pb.com for more information.
Group 1 and Group 1 Software are trademarks or registered trademarks of Group 1 Software, Inc. Pitney Bowes and the Pitney Bowes Process Bar Design are trademarks or registered trademarks of Pitney Bowes, Inc. All other brand names and trademarks are the property of their respective owners.
Of Note
This press release contains forward-looking statements that involve risks and uncertainties. For this purpose, any statement that is not a statement of historical fact is a forward-looking statement, including without limitation statements concerning market demand for Group 1 Software's products and solutions, the potential benefits of Group 1's software to customers, and the integration of Group 1's software offerings with existing solutions. Factors that may cause these statements not to be true or to differ materially from the manner in which they are presented include potential difficulties related to third party integration of Group 1's software, market acceptance of Group 1's offerings, decreased spending by customers or potential customers on technology solutions and the impact of economic trends that affect generally the market for Group 1's software and other product offerings. Group 1 takes no responsibility to update any forward-looking statements.