Pitney Bowes Unveils Game Changing Multichannel Customer Communication Suite
Pitney Bowes Releases the EngageOne Communication Suite: An Enterprise Solution, for Improved Customer Communications
STAMFORD, Conn., April 18, 2012 - Pitney Bowes Software, a global leader in customer data, analytics and communications management, introduced the Pitney Bowes EngageOne™ Communication Suite. This tightly integrated customer communication solution features enhanced functionality and eliminates the need for multiple departmental systems; ensuring greater consistency in the delivery of all customer communications. Organizations can communicate relevant messaging via their customers’ preferred channel of communication including mail, text, online or print. The EngageOne Communication Suite has capabilities to address high-speed batch processing of transactional documents such as bills and statements, as well as on-demand and interactive communications. The suite is also compatible with most legacy systems and mainframe environments.
“Pitney Bowes now has all the tools for emerging multichannel communications. Portrait Software, acquired in 2011, uses predictive analytics to guide customers across email, to contact center, print, and websites, and represents the true brains of customer communications,” said Craig Le Clair, Vice President, Principal Analyst, Forrester Research. “When tied to execution strength of the EngageOne Communication Suite, this becomes a game changer for DOCCM.”
“The newly enhanced EngageOne Communication Suite is the only solution that is agile and powerful enough to serve an entire enterprise,” said John O’Hara, President, Pitney Bowes Software. “Being able to use one solution to manage all types of communication – regardless of the channel – helps maintain consistency in customer experience, ensures brand compliance and is the cornerstone of building and maintaining lifetime relationships with customers.”
Many companies try to solve their multi-faceted communication needs at a departmental level. With the launch of the EngageOne Suite, they have a more cost-effective alternative by utilizing only one solution for all their communications needs.
All of the suite’s components have been upgraded to ensure greater usability and flexibility, along with tighter integration for more streamlined operations and greater cost savings. To further enhance its capabilities, a new web self-service capability has been added, which provides customers with a viable alternative to the company’s call center.
For more information, please visit: http://www.pb.com/software. Join a live webinar It's Time to Engage with the EngageOne Communication Suite on Wednesday, April 18, 2012 at 1 pm EST at https://pbinsightevents.webex.com/pbinsightevents/onstage/g.php?t=a&d=665994138.
About Pitney Bowes Software
Pitney Bowes Software provides multichannel solutions that leverage data to create relevant dialogue between organizations and their customers. These solutions enable lifetime customer relationships by integrating data management, location intelligence, sophisticated predictive analytics, rules-based decision making and cross-channel customer interaction management to increase the value of every customer communication while also delivering operational efficiencies.
Pitney Bowes Software is a wholly-owned subsidiary of Pitney Bowes Inc. (NYSE:PBI), a customer communications management technology leader. For more information, please visit www.pb.com.